Terms of Service

Acceptance of terms

By creating an account or using Merienda, you agree to these terms. If you do not agree, do not use the app.

Who provides Merienda

Merienda is provided by EXNEC SRL, a company registered in Romania.

Registered office: Str. Petru Rareș 63, bl. A4, sc. B, et. 3, ap. 28, 610114 Piatra Neamț, Neamț County, Romania
Trade Register number: J27/71/2001
Tax ID (CUI) and VAT number: RO6866627
Email: [email protected]
Phone: +40 753 979 456

In the App Store and Google Play, the developer name is Exnec.

Minimum age

You must be at least 16 to use Merienda. When you create an account, you confirm that you are 16 or older and that your date of birth is correct.

If we learn that a user is younger than 16, we close the account and delete its data. A subscription is not cancelled with the account: a parent can cancel it in the App Store or Google Play and ask the store for a refund.

What Merienda does

Merienda uses AI to analyze meal photos and estimate nutrition, tracks your intake against personal goals, and offers optional subscription features.

Not medical advice

Merienda provides nutrition estimates for general information only. It is not a medical device and does not provide medical, dietary or health advice. Consult a qualified professional before making diet or health decisions, especially if you have a medical condition, allergy or intolerance.

Accuracy of AI estimates

Food detection and nutrition values are AI estimates and may be wrong. Portions, hidden ingredients and preparation methods affect actual values. Do not rely on Merienda where accuracy is critical.

Your account

You are responsible for activity on your account and for keeping your sign-in method secure. Provide accurate profile information so goal calculations are meaningful.

Subscriptions

Pro and Premium are auto-renewing subscriptions billed through the App Store or Google Play. They renew unless cancelled at least 24 hours before the current period ends. Manage or cancel them in your store account settings.

Consumer rights

Right of withdrawal. You buy subscriptions from Apple in the App Store or from Google in Google Play. The store takes the payment and handles cancellations and refunds under its own terms, which include the 14-day right of withdrawal that EU consumer law gives you where it applies. To ask for a refund, use reportaproblem.apple.com for the App Store, or Google Play → Payments & subscriptions for Google Play. We cannot refund a store payment ourselves.

Free trials. If an offer includes a free trial, you pay nothing when you cancel it in the store at least 24 hours before the trial ends. If you do not cancel, the subscription starts and the store charges you.

Legal guarantee. Merienda must conform to these terms for the whole time you use it. If it does not, you have the rights that Romanian Government Emergency Ordinance no. 141/2021 (Directive (EU) 2019/770) gives you: first we must bring it into conformity, and if we cannot, you can ask for a price reduction or end the contract. Write to [email protected].

Complaints. Write to [email protected] first. We answer within 30 days. You can also contact the Romanian National Authority for Consumer Protection (ANPC, anpc.ro) or its alternative dispute resolution service (SAL). If you live in another EU country, the European Consumer Centre in your country can help you.

Acceptable use

Do not misuse the service: do not disrupt or overload it, reverse engineer it, or upload unlawful content.

Termination

You can stop using Merienda and delete your account from Settings at any time. We may suspend accounts that violate these terms.

Limitation of liability

We work to keep Merienda available and correct, but we cannot promise that it is always available or free of errors. To the extent the law allows, we are not liable for indirect loss, or for decisions you make based on nutrition estimates. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or intent, or your rights as a consumer under mandatory law.

Governing law

These terms are governed by Romanian law. If you are a consumer who lives in another country, you also keep the protection of the mandatory rules of the law of the country where you live (Art. 6 of Regulation (EC) No 593/2008).

If there is a dispute, you can bring it before the competent courts of Romania or of the country where you live. We can bring a dispute against you only before the courts of the country where you live (Regulation (EU) No 1215/2012).

Changes

We can change these terms for a valid reason, such as a change in the law, in the app's features or in our service providers. We tell you in the app at least 30 days before an important change takes effect, and we ask you to accept it. If you do not accept it, you can stop using Merienda, cancel your subscription and delete your account at no cost. A change that the law requires, or that only benefits you, can take effect without your acceptance.

Who operates Merienda

Data controller

EXNEC SRL, Piatra-Neamț, Romania

Contact

[email protected]

Company details

exnec.ro